Reporting damp and mould
Tackling damp and mould in SFA remains a top priority for DIO and our suppliers. Over 9,000 homes have already benefited from the delivery of damp and mould works since the taskforce stood up in 2023. In response to the works delivered, reoccurrence of damp and mould has been addressed in circa 85% of cases.
It is important that you report all cases of damp and mould and to let us know of any reoccurrence of the issue so that we can continue to tackle this. Please also see our guide for families that outlines helpful tips to prevent damp and mould developing in your homes.
We are aware of a recent IT issue which may have affected your ability to log damp and mould issues using the online repairs form on Pinnacle’s website. This has now been resolved; however, if you have used the online form to log an issue and have not yet received a follow up call, please call Pinnacle on 0800 031 8628, selecting option 1.
Any issues of damp and mould can also be reported by calling Pinnacle on 0800 031 8628 or emailing repairs@pinnacleservicefamilies.co.uk
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